Privacy Policy
PRIVACY POLICY
Last updated: 07/04/2026
This Privacy Policy describes how Kincaid (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.
PERSONAL INFORMATION WE COLLECT
When you visit our site, we automatically collect certain information about your device and how you interact with our website.
This may include:
Web browser type, IP address, Time zone, Cookies, Pages or products viewed, Search terms and browsing behaviour
We collect this data to:
Ensure the website loads correctly, improve performance and user experience, and analyse how customers interact with our site
ORDER INFORMATION
When you make a purchase, we collect information including:
Name, Billing and shipping address, Payment details, Email address, Phone number
We use this information to:
Process and fulfil your order, Handle payments securely, Arrange shipping, Provide order confirmations, Communicate with you, Detect and prevent fraud, Send marketing (only where permitted)
CUSTOMER SUPPORT
If you contact us, we may collect additional information to assist you with your enquiry.
HOW WE SHARE YOUR INFORMATION
We share your information with trusted third parties to operate our business, including:
Shopify (our e-commerce platform), Payment providers, Shipping and fulfilment partners, Analytics and marketing tools
You can read more about Shopify’s privacy practices here:
https://www.shopify.com/legal/privacy
HOW WE USE YOUR INFORMATION
We use your personal information to:
Provide products and services, Process transactions Deliver orders, Communicate with you, Improve our website and marketing, We may also use your data for advertising and remarketing where permitted.
CURRENCY CONVERSION
By using our website, you agree that third parties may process your IP address to determine your location for currency conversion.
This preference may be stored in a temporary cookie so prices remain consistent while browsing.
LEGAL BASIS (UK & EEA USERS)
If you are located in the UK or European Economic Area, we process your data under the following lawful bases:
Your consent, Performance of a contract, Compliance with legal obligations, Legitimate business interests
DATA RETENTION
We retain your personal information for our records unless and until you request its deletion, subject to legal requirements.
YOUR RIGHTS
If you are a UK or EEA resident, you have the right to:
Access your personal data, Correct or update your data, Request deletion, Transfer your data
To exercise your rights, contact:
support@kincaidstore.com
DATA TRANSFERS
Your information may be processed outside the UK/EEA, including in Canada and the United States, in accordance with applicable data protection laws.
COOKIES
We use cookies to improve your experience, including:
Essential cookies (site functionality), Performance and analytics cookies, Marketing and advertising cookies
Cookies help remember your preferences and improve site performance.
You can manage cookies through your browser settings. Disabling cookies may affect site functionality.
DO NOT TRACK
We do not alter our data collection practices in response to “Do Not Track” signals.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
CONTACT
For more information or to make a complaint, contact us at:
contact@kincaidstore.com
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/